Responsible
Gaming at era77

era77 believes that sustainable, enjoyable gambling starts with a platform that genuinely cares about its players' well-being. Our Responsible Gaming program is not a compliance checkbox — it is a core part of how we operate. We have built practical tools directly into the era77 platform so that every registered player across Jakarta, Surabaya, Bandung, Bali, and the wider Indonesian archipelago can set meaningful boundaries, monitor their own behavior, and access help at any moment.

Gambling at era77 — whether on BRI Liga 1 football, international slots from Pragmatic Play, live dealer tables powered by Evolution Gaming, or togel (Indonesia's traditional numbers lottery) draws — should remain a leisure activity within your personal budget and time allowance. The moment it stops feeling fun, our tools and support team are ready to help.

era77 complies with international responsible gaming standards and continuously updates its policies to reflect best practices in player protection. We also operate a strict 21+ only policy and enforce robust age verification during the KYC process to ensure minors can never access the platform.

Participation in any gambling or betting activity on era77 is strictly limited to individuals who are 21 years of age or older. This applies to all products on the platform: sportsbook, live casino, slots, and all other games.

During the Account registration and KYC verification process, era77 requires all players to submit valid identity documentation — including a current Indonesian national ID (KTP) — that confirms both identity and age. Accounts where the registered user cannot be verified as 21+ will be suspended immediately and any associated funds will be handled in accordance with era77's Terms & Conditions.

• KTP Verification: Every player must submit a valid Indonesian KTP as part of the KYC process. The date of birth on the KTP is verified against the 21+ threshold before full Account access is granted.
• No Exceptions: The 21+ age requirement applies equally to all promotions, free spins, deposit bonuses, and any other platform features. There are no reduced-age pathways on era77.
• Immediate Suspension: If era77 has reasonable grounds to believe a registered Account is held by a person under 21, the Account is suspended without notice pending investigation. Winnings accrued during the period of underage use are voided.
• Parental Responsibility: If you share a device with a minor, era77 strongly recommends using device-level parental controls and never leaving your era77 session logged in on a shared device.

Problem gambling develops gradually, often before the person affected recognizes it. era77 encourages all players to regularly reflect on their gambling habits. The following warning signs may indicate that gambling has moved beyond healthy entertainment:

• Spending more money or time gambling than you originally planned or can afford.
• Chasing losses — continuing to bet in an attempt to recover money already lost.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting bills to fund gambling.
• Gambling to escape stress, depression, loneliness, or personal problems rather than for entertainment.
• Neglecting work, education, family responsibilities, or social relationships because of gambling.
• Repeatedly unsuccessful attempts to control, cut back, or stop gambling.
• Experiencing mood swings, sleep disturbances, or loss of appetite linked to gambling outcomes.

Recognizing these signs in yourself — or in someone you care about — is the first and most important step. era77's support team and the tools described in sections 5 through 8 below are available immediately to help you take action.

Answer the following questions honestly. If you answer yes to three or more questions, era77 strongly recommends using the self-exclusion or time-out tools described below, or contacting our support team to discuss your options.

era77 provides a suite of player-facing responsible gaming tools that you can activate at any time by contacting our 24/7 support team at [email protected]. All tool requests are processed promptly — deposit limit reductions and time-out requests take effect immediately, while limit increases are subject to a mandatory cooling-off period to protect players from impulsive decisions.

Deposit limits are one of the most effective tools for keeping gambling within your personal budget. era77 allows you to set a maximum deposit amount in IDR on a daily, weekly, or monthly basis across all supported payment methods — including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.

To set or modify a deposit limit, contact era77 support at [email protected] with your Account username and the limit type and amount you wish to apply. Support is available 24/7 including during Idul Fitri, Ramadhan, and Indonesian Independence Day.

If you feel that you need a short break from gambling but do not wish to fully self-exclude, era77's time-out feature allows you to temporarily suspend your Account for a defined period. During a time-out:

• You will be immediately logged out and unable to log in for the full duration of the time-out period.
• No deposits, withdrawals, bets, or game activity can be processed on your Account.
• Any pending bets placed before the time-out request are settled normally, and any balance remaining in your Account is preserved.
• Promotional emails and marketing communications from era77 are paused for the duration of the time-out.
• The time-out cannot be cancelled or shortened once it has been activated — this is a deliberate feature to protect you from impulsive decisions.

Available time-out periods at era77:

Self-exclusion is the strongest player protection tool era77 offers. If you feel that your gambling has become harmful and you need a firm, extended break, self-exclusion allows you to permanently close your Account or suspend it for a defined long-term period.

• Minimum Period: 6 months. Self-exclusions cannot be reversed or lifted before the minimum period has elapsed.
• Maximum Period: 5 years. You may also choose permanent self-exclusion with no defined end date.
• Immediate Effect: Self-exclusion is applied to your Account as soon as era77 support confirms your request — typically within minutes during normal operating hours, and within 2 hours at any other time.
• Marketing Opt-Out: When you self-exclude, all promotional and marketing communications from era77 are permanently ceased. You will not receive bonus offers, promotional emails, or any other marketing material for the duration of the exclusion.
• Balance Withdrawal: Any balance remaining in your Account at the time of self-exclusion may be withdrawn in full. Contact support to arrange a final withdrawal before or immediately after the exclusion is applied.
• Re-Opening After Exclusion: At the end of a defined self-exclusion period, your Account will not be automatically reopened. You must contact support to request reactivation, and era77 reserves the right to apply an additional review before restoring access.

It is surprisingly easy to lose track of time and spending during an absorbing gambling session — particularly during live sports betting events like a BRI Liga 1 match or a Champions League knockout round, or during extended slot sessions with titles from Pragmatic Play or Pocket Games Soft. era77's reality check feature interrupts your session at regular intervals with a brief on-screen summary.

Each reality check notification displays:

• Total time elapsed in the current session (in hours and minutes, displayed in WIB).
• Net wagering result for the session — total amount bet minus total winnings in IDR.
• A prompt offering you the option to continue, take a break, or activate a time-out immediately.

Reality checks can be configured at 30-minute, 60-minute, or 90-minute intervals. The default interval for new Accounts is 60 minutes. You may adjust this interval or disable reality checks entirely by contacting support — however, era77 strongly recommends keeping them enabled.

era77 takes underage gambling prevention with the utmost seriousness. In addition to mandatory KYC age verification during Account registration, era77 recommends that all adult players who share devices with children or teenagers take the following precautions:

• Log Out After Every Session: Never leave era77 open in a browser tab on a shared or family device. Always log out completely after each session.
• Use Strong, Unique Passwords: Choose a password that a family member could not guess, and never write it down where children might find it.
• Enable Device Parental Controls: Most Android and iOS devices — widely used across Indonesia — include built-in parental control features that can restrict access to gambling websites and apps.
• Internet Filtering Software: Consider installing internet filtering software (such as Net Nanny or similar) on shared home computers or tablets to block gambling-related content at the network or device level.
• Educate Young People: Talk openly with teenagers about the risks of gambling and why age restrictions exist. Early education is one of the most effective long-term protection measures.
• Report Suspected Underage Access: If you believe a minor has accessed era77 using your Account or another Account, report it immediately to [email protected]. era77 will investigate and take immediate protective action.

If you believe gambling is becoming a problem for you or someone you know, please do not wait. Reaching out early makes recovery significantly easier. era77 supports the following pathways for players seeking professional help:

• era77 Support Team: Available 24/7 via live chat and email at [email protected]. Our support agents are trained to handle responsible gaming requests with empathy and discretion. They can activate any of the protective tools described in this page immediately.
• Professional Counseling: era77 encourages players to seek independent counseling from qualified mental health professionals, particularly those with experience in addiction and behavioral issues.
• National Addiction Helpline (Indonesia): The Indonesian National Narcotics Board (BNN) operates support lines for behavioral addiction issues. General mental health support is also available through the Ministry of Health's Into The Light Indonesia initiative.
• Gamblers Anonymous: An international peer-support program with resources available online for Indonesian-speaking participants.
• Talk to Someone You Trust: Whether it is a family member, a close friend, or a religious advisor — sharing the problem openly is one of the most powerful first steps toward recovery.

era77's dedicated support team is available around the clock — including through Ramadhan, Idul Fitri, Nyepi, and all Indonesian public holidays — to assist with any responsible gaming request. Response times for responsible gaming requests are prioritized above all other support categories.