era77 Privacy Policy

era77 operates an online sports betting and casino platform accessible at era77.lat, primarily serving players based in Indonesia. As the data controller for personal information collected through the Platform, era77 is committed to handling your data responsibly, transparently, and in a manner consistent with internationally recognized data protection principles.

This Privacy Policy applies to all personal data collected from you when you visit era77.lat, register an Account, make a deposit or withdrawal, participate in promotions, contact our support team, or otherwise interact with the Platform. By creating an Account on era77, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside era77's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall contractual and ethical framework governing your use of the Platform.

era77 collects personal data in several categories depending on how you interact with the Platform. The categories below outline what we collect, why, and the typical data points involved.

era77 does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data except where required by applicable law or where expressly provided by you in the context of a responsible gaming self-exclusion or KYC process.

era77 collects personal data through a combination of direct interactions, automated technologies, and trusted third-party sources.

• Direct Interactions: When you register an Account, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions, you provide personal data directly to era77.
• Automated Technologies: When you visit era77.lat, our servers automatically record Technical Data and Usage Data through cookies, web beacons, and server logs. See Section 9 (Cookies & Tracking) for full details.
• Payment Providers: When you transact via local Indonesian banks (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), payment confirmation data is transmitted to era77 by the relevant provider to confirm the transaction.
• KYC and Identity Verification Partners: era77 may use certified third-party KYC service providers to verify the identity documents you submit. These providers return a verification result and a data record to era77.
• Fraud and Security Services: era77 may receive data from fraud prevention and security analytics platforms about IP addresses, device fingerprints, and behavioral signals that indicate potential unauthorized access or fraudulent activity.
• Publicly Available Sources: In limited circumstances, era77 may supplement Account data with information from publicly available Indonesian government registries or databases for the purposes of identity verification or fraud prevention.

era77 processes your personal data only for defined, legitimate purposes. The primary purposes for which your data is used are set out below.

• Account Management: To register, maintain, and administer your era77 Account, including credential management, Account security, and balance tracking.
• Service Delivery: To provide access to sports betting markets (BRI Liga 1, EPL, Champions League, AFF Cup, badminton, MotoGP at Mandalika), live casino games, over 3,000 slot titles, and togel (Indonesia's traditional numbers lottery) draws.
• Payment Processing: To process IDR deposits and withdrawals via Indonesian banks and e-wallets, verify payment source ownership, and maintain transaction records.
• Identity and Age Verification: To confirm that you are a real person, that you are at least 21 years of age, and that you are resident in Indonesia, as required by era77's eligibility criteria.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized Account access, money laundering, collusion, and other prohibited conduct described in era77's Terms & Conditions.
• Responsible Gaming: To monitor betting and gaming patterns for signs of problem gambling behavior, apply deposit limits and self-exclusion tools, and enforce the 21+ age policy across the Platform.
• Legal Compliance: To fulfill era77's obligations under applicable international gaming, anti-money laundering (AML), and know-your-customer (KYC) regulations.
• Customer Support: To respond to your queries, resolve disputes, and process requests submitted to [email protected] or via live chat.
• Marketing and Promotions: To send you promotional offers, seasonal bonus campaigns (including Idul Fitri, Ramadhan, and Indonesian Independence Day promotions), and personalized content where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage data and player behavior in aggregate to improve Platform performance, design, game selection, and betting market coverage.

era77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and era77 — i.e., to operate your Account, process transactions, and deliver the betting and gaming services you have signed up for.
• Legitimate Interests: Processing is necessary for era77's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight, provided those interests are not overridden by your fundamental rights.
• Legal Obligation: Processing is required to comply with KYC, AML, and other applicable legal or regulatory requirements to which era77 is subject as an internationally licensed gaming platform.
• Consent: Where processing is not covered by the bases above — specifically, for direct marketing communications and the use of non-essential tracking cookies — era77 relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

era77 does not sell your personal data to unaffiliated third parties for their own commercial or marketing purposes. era77 may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors and Banks: Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum data necessary to process deposit and withdrawal transactions in IDR.
• KYC and Identity Verification Providers: Certified third-party identity verification services receive identity document data to perform KYC checks. These providers are contractually bound to process the data only for verification purposes and to maintain appropriate security standards.
• Game Studio Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe may receive your Account identifier and session data to deliver game content and record game outcomes within their own audited systems.
• Fraud Prevention and Security Services: Specialist fraud detection platforms may receive Technical Data and Account metadata to assist in identifying and preventing unauthorized activity on the Platform.
• Legal and Regulatory Authorities: era77 may disclose personal data to competent authorities, law enforcement agencies, or courts where required by law, court order, or regulatory instruction — including in the context of AML investigations.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by era77 may access personal data on a confidential, need-to-know basis when providing professional services.

era77 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any applicable legal, regulatory, tax, or accounting requirements.

• Active Accounts: Personal data associated with an active era77 Account is retained for the duration of the Account's active status.
• Closed Accounts: Following Account closure — whether at your request or by era77 — personal data is retained for a minimum of five (5) years to satisfy AML record-keeping obligations and to enable the resolution of any residual disputes, chargebacks, or regulatory inquiries.
• KYC Documents: Identity documents submitted for KYC verification are retained for a minimum of five (5) years from the date of submission, consistent with international AML standards.
• Transaction Records: Deposit, withdrawal, and wagering records denominated in IDR are retained for a minimum of five (5) years from the date of each transaction.
• Marketing Data: If you opt out of marketing communications, era77 will retain a suppression record of your opt-out preference to ensure you are not contacted again. This suppression record is kept indefinitely.
• Support Communications: Records of live chat sessions and email support correspondence are retained for three (3) years from the date of the interaction.

After the applicable retention period has elapsed, personal data is securely deleted or anonymized so that it can no longer be associated with an identifiable individual.

era77 implements a layered security framework to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our primary security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and era77.lat is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to login, deposits, withdrawals, and all other Platform interactions.
• Password Hashing: Account passwords are never stored in plain text. era77 uses one-way cryptographic hashing algorithms with per-user salting to render stored credentials unreadable even in the event of a data breach.
• Access Controls: Internal access to personal data is restricted to authorized era77 personnel on a strict need-to-know basis, with role-based access controls and comprehensive audit logging of all data access events.
• Infrastructure Security: era77's Platform infrastructure is hosted on secure data centers with physical access controls, redundant systems, and regular third-party penetration testing.
• Fraud Monitoring: Automated systems continuously monitor Account activity and login patterns for anomalies consistent with unauthorized access or fraudulent activity, triggering alerts and account locks where warranted.
• Two-Factor Authentication (2FA): era77 supports optional two-factor authentication for Account login, adding an additional layer of protection beyond your password. Players in Jakarta, Surabaya, Bandung, and across the Indonesian archipelago are encouraged to enable 2FA.

era77 uses cookies and similar tracking technologies to operate the Platform effectively, enhance the user experience, and analyze site performance. A cookie is a small text file placed on your device when you visit era77.lat.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will impair or prevent your ability to log in to era77 and access Account features. Withdrawing consent for analytics or marketing cookies does not affect the lawfulness of processing carried out prior to withdrawal.

era77 respects your rights over your personal data. Subject to applicable law and certain exceptions, you may exercise the following rights by contacting era77 at [email protected]:

era77 will respond to all verified rights requests within 30 days of receipt. We may request proof of identity before actioning a request to ensure the security of Account data. Some requests may be subject to limitations where fulfilling them would conflict with era77's legal obligations — for example, the obligation to retain KYC and transaction records for AML compliance purposes.

era77 strictly prohibits the use of the Platform by persons under 21 years of age. The Platform is not directed at minors, and era77 does not knowingly collect personal data from individuals under the age of 21.

If era77 discovers or has reasonable grounds to suspect that an Account has been registered by a person under the age of 21, era77 will immediately suspend the Account, void any associated winnings, and delete the relevant personal data subject to any applicable legal retention requirements. Any deposited funds may be returned at era77's discretion following verification.

The era77 Platform may reference or display content associated with third-party game studios, sporting organizations, or payment providers. era77 is not responsible for the privacy practices of any third party. This Privacy Policy applies solely to data collected by era77 through the era77.lat Platform and its direct service providers acting on era77's instructions.

If you navigate to a third-party website or service from era77 — for example, by accessing a payment provider's own portal to complete a transaction — that third party's own privacy policy will govern the data they collect independently. era77 encourages you to review the privacy policies of any third-party services you interact with.

era77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. Any material changes will be published on this page with a revised effective date, and where the changes are significant, era77 will provide advance notice to registered Account holders via the email address on file.

Your continued use of the era77 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any material changes, you should cease using the Platform and contact support to close your Account.

The current version of this Privacy Policy is always available at era77.lat/privacy-policy. We recommend reviewing this page periodically to stay informed of how era77 protects your personal data.

For all privacy-related inquiries, data subject rights requests, or concerns about how era77 processes your personal data, please contact era77's Data Protection team. We aim to respond to all privacy inquiries within 30 days.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Request" in the subject line of your email for fastest routing.
• Support Hours: 24/7 — Western Indonesia Time (WIB, UTC+7)
• Identity Verification: For data subject rights requests (access, erasure, portability), era77 will ask you to verify your identity before processing the request to protect Account security.